Frequently Asked Questions

Choose Flyova for your bus bookings and experience the difference with our extensive network of routes, unbeatable prices, and user-friendly platform designed for hassle-free travel planning. We offer secure payment options, real-time tracking for peace of mind, and exclusive discounts that make every trip affordable. With 24/7 customer support and a commitment to safety, Flyova is the trusted choice for travellers who expect reliability, convenience, and the best value.

Booking a bus ticket with Flyova is super easy! Just follow these steps:

1. Open the Flyova app or website.
2. Enter your starting point, destination, and travel date.
3. Browse through the available buses and select your preferred option.
4. Choose your seat, provide passenger details, and proceed to payment.
5. Confirm your booking, and you’ll receive the e-ticket on your registered email and mobile number.

Yes! Flyova allows you to choose your seat based on availability. After selecting your bus, you can view the seating chart and pick the seat that suits you best.

We offer multiple secure payment options for your convenience:

• Credit/Debit Cards (Visa, Mastercard, RuPay, etc.)
• Net Banking across all major banks
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Digital Wallets (Paytm Wallet, Flyova Wallet, etc.)
• Paylater / EMI options

All transactions are secured using industry-standard TLS encryption to protect your personal and payment information.

Yes, Flyova allows you to reschedule your booking depending on the bus operator's policy. Head to the ‘My Bookings’ section, select the trip you want to modify, and check the availability for your new preferred travel date. Please note that rescheduling may incur additional charges or fare differences as specified by the bus operator.

You can cancel your bus ticket easily via the Flyova app or website:

1. Go to ‘My Bookings’.
2. Select the trip you wish to cancel.
3. Click ‘Cancel Booking’ and follow the on-screen instructions.

Refunds will be processed as per the operator’s cancellation policy, and the amount will be credited to your original payment method or wallet within 5–7 business days.

Yes, refunds are issued according to the bus operator’s cancellation policy. Some operators may deduct a cancellation fee based on the time remaining before departure, and the remaining amount will be refunded to your payment method. Please check our Refund Policy for exact tier schedules and calculation examples.

Bus Operators provide live bus tracking! Once your booking is confirmed, you can use the Flyova app to track your bus in real-time. This helps you stay updated on its current location, estimated arrival time, and any potential delays.

Ensure you carry:

• A copy of your e-ticket (digital ticket on your phone or printed copy)
• A valid government-issued ID (Aadhaar, Passport, Driving License, Voter ID, or PAN Card)

Bus operators may ask to verify your government ID during the boarding process.

Passenger details like name or ID number cannot be modified once the booking is confirmed. However, some operators may allow minor corrections. Contact Flyova customer support as soon as possible for assistance.

At Flyova, passenger safety is our top priority. We partner with reliable operators who maintain high safety standards. Additionally, many of our partner buses come equipped with features like live GPS tracking, CCTV surveillance, and sanitized seats for added security and hygiene.

Unfortunately, if you miss your bus, Flyova will not be able to offer a refund, as operator policies treat missed buses as a "No Show" (0% refund). However, you can try contacting the bus operator to see if there’s an alternate arrangement. We strongly recommend reaching the boarding point at least 15-30 minutes before departure to avoid such situations.

Currently, SRTC is not available for direct bus booking. We are actively working on onboarding government SRTC bus operators onto the Flyova platform to expand your options soon.

To check your past bookings, log in to your Flyova account and navigate to the ‘My Bookings’ section. Here, you can view both your upcoming journeys and historical completed trips along with invoices and ticket downloads.

If you don’t receive your bus ticket within a few minutes of booking, first check your email spam or junk folder. If it’s not there, go to ‘My Bookings’ on the Flyova app or website and download your ticket directly from there. For further help, contact our dedicated support team at support@flyova.in or tickets@flyova.in.

Flyova currently allows one-way ticket bookings. To plan a return trip, simply book your return journey separately using your desired travel date and route.

Our friendly team is always here to help! You can reach Flyova customer support 24/7 via:

• Email: support@flyova.in or help@flyova.in
• Phone: +91-91501-93939 or +91-81501-93939
• Live chat through our mobile application or website

We’re available 24/7 to assist with your queries, cancellations, and travel modifications.

When you are at the checkout/payment stage, you’ll see a promo code field labeled "Apply Coupon / Promo Code". Enter your voucher or discount code, click "Apply", and the savings will instantly reflect in your final payable amount.

Absolutely! Flyova uses industry-standard 256-bit encryption (TLS/SSL) to protect all payment transactions. Your data is securely encrypted, and we never store sensitive payment credentials such as CVV or card PINs on our servers.