Privacy Policy

This Privacy Policy is published by Flyova ("Flyova," "we," "us," or "our") and outlines our policy concerning user privacy. This Privacy Policy aims to inform the visitors or registered users of the Website, Mobile site, and Mobile Applications through and including, but not limited to, those who purchase bus tickets, customers of hotel booking services, bus operators, ticket booking agents, and other intermediaries providing services on our platforms ("you" or "your" or "user") about the data we collect, the reasons we are collecting it, and the way we are handling it.

In addition, we require your consent to do so through this Privacy Policy and our terms and conditions in order to use our sites and services either through (i) the Website, Mobile site, and Mobile Apps and also by means of (ii) other off-line channels like call centres or offices. Defined terms are capitalised and have meanings set out in our Terms and Conditions. This Privacy Policy applies to all individuals and entities who purchase, intend to purchase, or inquire about products or services offered by Flyova on the Website, Mobile site, Mobile Apps, and Other Interfaces, collectively referred to as "Services." If you disagree with any of the provisions included in this Privacy Policy, please refrain from using or accessing the Website, Mobile site, Mobile Apps, Other Interfaces, or any Services.

Access to or use of any of these websites or services shall be governed by these Terms and Conditions of Use.

A. Information We Collect From You

1. General Information

Flyova.com is a website that connects travellers to bus operators to book services. Flyova has no owned and operated transportation services and does not act as an agent for bus partners. The platform just enables online bus ticket booking.

2. Information You Provide and How We Use and Share It

(a) Open-Ended Data Collection: We collect and retain all information which you provide to us through our Website, Mobile site, Mobile Apps, or otherwise. You can browse these sites without revealing your identity. Once you provide personal data, however, you are no longer anonymous to us.

(b) Personal Data: We collect personally identifiable information, which may include your email address, phone number, name, gender, travel preferences, and so on, when you sign up or provide it to us. Such information would encompass sensitive financial information such as credit/debit card details and other relevant personal data.

(c) Ancillary Data Collection: We also obtain ancillary data as you interact with our Website, Mobile site, and Mobile Apps or access our services, including:

1. Documents or files you upload.
2. Transaction history and e-commerce behaviour.
3. User names, passwords and other security information.
4. Publicly available data or third-party data, which could include social media.
5. Information regarding the travellers for whom reservations have been established.

(d) Sensitive Personal Information: We may collect such 'sensitive personal information' as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPIRules), which includes banking information, passwords, and health-related information. Your accessing our services shall amount to giving your consent for our use of this information in terms of the stipulations contained in this Privacy Policy.

(e) Optional Data Fields: We indicate which fields are mandatory and which ones are optional on our platforms. An individual can choose not to give optional information or withdraw consent for any data to be furnished, which may consequently limit them from accessing certain features or services.

(f) Third-Party Information: Any service that we book on behalf of someone else, you agree that those individuals have consented to letting us share this information with us.

(g) Payment Information: Such sensitive payment information as credit or debit card details is used for making a reservation. To fulfil your requests, we may need to pass necessary information to service providers, who may include hotels and bus operators. Your information may be used in the interest of customer support, for booking confirmation, or the sending of relevant offers.

(h) Disclosure to Third Parties: We may also share your information with affiliates or business partners. On this count, we may share data with service providers or suppliers, but we do not empower them to use your information beyond fulfilling their part of the service.

(i) Analytics: Anonymized or aggregated data is utilised to improve our services by means of statistical analysis of user behaviour.

(j) Hardware Information: We may collect information about your device, such as your operating system and browser type, to enhance your experience.

(k) Cookies and Session Data: We use cookies and other tracking technologies to enhance the user experience and combat fraud.

(l) Public Interactions: When we publish messages to public forums, we retain that information for customer support and to resolve disputes.

(m) Data from Other Sources: We may combine third-party sources (like publicly available, social media) with your account information.

(n) Legal Compliance: We may disclose personal information to enforce our Terms and Conditions and to comply with legal obligations, protect the rights of Flyova, our users, or others.

(o) Legal Notice: We may disclose your information if it is required by law, a court order, or regulatory authorities, or in order to protect our business interests.

(p) Data Transfers: We ensure to abide by applicable laws, including the Information Technology Act, 2000 while transferring personal data abroad.

3. Delete My Account

If you want to delete your Flyova account, please send a request to us at support@Flyova.com. Before processing your request, we may seek verification of your identity, and any identity proof submitted by you will be stored for a period of 21 days after the deletion of your account.

B. Mobile App Permissions

Android Permissions:

• (i) Device and App History: We collect information regarding your device so as to optimise the app's functionality.
• (ii) Identity: It enables autofill of your email; it offers customised deals, too.
• (iii) Location: Enables us to serve you location-based deals and assist in tracking buses.
• (iv) SMS: It allows us to autofill OTPs during transactions.
• (v) Phone: It enables users to make calls directly from the application.
• (vi) Contacts: Facilitates social features like sharing tickets.
• (vii) Photograph/Multimedia/Files: Enables multimedia comments.
• (viii) Wi-Fi Information: Enables optimised bandwidth on upload.
• (ix) Device ID and Call Information: Ensures that booking is easy.
• (x) Camera: Takes pictures for reviews.
• (xi) Calendar: Integrates your travel itineraries with your calendar.

iOS Permissions:

• (i) Notifications: Offers exclusive deals and informed booking updates.
• (ii) Contacts: Prefills your email and provides customized offers.
• (iii) Location: Locates your city and helps you trace the buses.
• (iv) Photo/Media/Files: Facilitates multimedia commentaries.
• (v) Camera: Record boarding point images.
• (vi) Calendar: Links travel plans into your calendar.

C. Cookies

1. A Cookie is referred to as a small piece of information that the web server leaves behind on a web browser, enabling the browser to have a memory regarding information of choice to a particular user. We install permanent and temporary cookies directly on your computer's hard disk drive.
2. Data collection devices, such as cookies, are employed on specific pages of the Website, Mobile site, and Mobile Apps to facilitate the analysis of web page flow, evaluate the effectiveness of promotions, and enhance trust and safety. Furthermore, cookies assist us in delivering information that is customised to your interests and enable you to input your password less frequently during a session. Most cookies are "session cookies," which means that they are automatically removed from your hard drive once your session is completed. You can, if your browser permits, reject our cookies. If you do, it may limit your ability to access certain areas of the Website, Mobile site, and Mobile Apps, and make it necessary for you to re-enter your password more often during your session.
3. Furthermore, you will be given "cookies" or similar devices on some pages of the Website, Mobile site, and Mobile Apps and they are placed there by third parties. We cannot control how third parties will use such cookies.

D. Security of Your Information

1. We use Secure Sockets Layer (SSL) software to protect the transmission of your data by encrypting such information submitted via our website. Lastly, we observe the International Standard IS/ISO/IEC 27001 on "Information Technology Security Techniques – Information Security Management System-Requirements."
2. All your personal information you give us is transmitted to us using Transport Layer Security (TLS) encryption. TLS is a reliable implementation of coding, which will allow your browser to automatically encrypt data before it's sent to us. Our website, mobile site, and mobile applications use strong security measures to protect against the loss, misuse and alteration of the information we have in our control. In addition, each time you update or access your account information, we give you the ability to use a secure server. Once we have acquired your information, we will adhere to strict security standards in protecting it from unauthorised entry.
3. We respect and maintain physical, electronic, and procedural safeguards in the collection, storage, and disclosure of personal information, including sensitive personal information. For security reasons, our protocols may, at times, require verification of identity prior to disclosing any personal information to you.
4. You should take all precautions against unauthorised access to your password and computer. You should ensure that you have read and understood the relevant conditions set out in the Terms of Use for your particular circumstances.

E. Access by Eligible Users

End Use of the Website, Mobile site and Mobile Apps is only available to those individuals who have the ability to form a legally binding contract under the Indian Contract Act, 1872. If you are a minor, being an individual under the age of 18 years or otherwise lack the capacity to enter into a legally binding contract, you may use the Website, Mobile site and Mobile Apps only with the involvement of a parent, guardian or other authorized person.

F. Adjust Your Privacy Settings

1. As noted above, users may elect to not share information even though that information could later be needed to enable the use of the Services or facilitate functionality of the Website, Mobile site, and Mobile Apps.
2. You are entitled to update specific information of which you have provided to us on the different pages of the Website, Mobile site, and Mobile Applications, including your profile. Every time you update the information, we typically keep a copy of the previous version for our records.
3. You may opt out of receiving emails and other communications from us by modifying your preferences. However, your decision to opt out from receiving emails shall not supersede any legal notice, including the Conditions of Use and this Privacy Policy, which, accordingly, shall remain applicable to your use of the Website, Mobile site, and Mobile Apps. You are responsible for reviewing notices for any updates.

G. Notifications and Changes

1. Our business is always changing, so we may modify our Privacy Policy and Conditions of Use. We may periodically remind you about our notices and conditions unless you instruct us not to do so; however, you should regularly check our Website, Mobile site and our Apps for changes.
2. In the absence of any contrary statement, our existing Privacy Policy governs all information that we possess regarding you and your account. By continuing to use the Website, Mobile site, and Mobile Apps, you agree to our use of your information, which includes sensitive personal information, in conformity with this Privacy Policy, under which we reserve the right to make any modifications to this Privacy Policy at our sole discretion. You also agree and permit us to collect, store, process, transfer, and share your information—including sensitive personal information—with third parties or service providers by means of this Privacy Policy.
3. If you have any concerns regarding privacy or complaints related to the Website, Mobile site, and Mobile Apps, do not hesitate to reach out to us via email at support@flyova.in or help@flyova.in with a detailed description, and we will try to solve the problem.