Key Overview: Flyova connects travelers with bus operators across the nation. By accessing or using Flyova, you acknowledge and agree to the following terms designed for a transparent and secure experience.
1 Service Provider Role
Flyova acts as an advanced online platform connecting passengers with bus operators. We do not own, operate, or offer any transportation services directly. Our role is solely to facilitate your bus ticket booking with various operators.
2 Tentative Bus Timings
The timings listed on your ticket are approximate and subject to delays due to traffic, weather, or other conditions. While departure times will not occur earlier than specified, passengers should reconfirm departure and boarding details with the operator listed in the ticket on the day of travel.
3 Required Boarding Documents
To ensure a smooth boarding process, passengers are required to provide the following:
- A digital ticket (via SMS or Email), accepted by most operators.
- A printed ticket may be necessary for certain operators, and such information will be provided during the booking process.
- A valid government-issued ID (Aadhaar, Driver’s License, Passport, PAN Card, or Voter ID) must be presented at boarding.
4 Operator Classification
Flyova categorises bus operators based on customer reviews, service quality, and performance. While we provide this classification to help you choose, the decision rests with you. Operator rankings may change based on ongoing service evaluations.
5 Early Arrival
It’s essential for passengers to arrive at their boarding point at least 15 minutes before the scheduled departure to avoid any delays.
6 Customer Support
For any queries, complaints, or feedback, please reach out to us within seven days after your travel date for prompt assistance.
7 Booking Confirmation
Once you see the confirmation page, your booking is considered finalised, even if you don’t receive a confirmation email or SMS due to technical issues. If necessary, please contact our support team to resend your confirmation details.
8 Communication Failures
In the event that SMS or email notifications (for booking or cancellation) do not reach you, Flyova support will assist in resending the information. Please note that delivery delays may arise due to external factors.
9 Payment and Fees
Flyova does not charge any additional service or payment gateway fees unless explicitly mentioned during the booking process. All applicable charges will be visible on your final payment page.
10 Travel Insurance Options
Flyova provides access to third-party travel insurance policies during the booking process. Selection of an insurance policy is at your discretion and constitutes agreement to the terms and conditions of the respective insurance provider.
11 Real-Time Notifications
Stay updated with real-time notifications regarding your bus status, including delays, departures, and any changes to the journey by Bus Operators. Flyova ensures that you’re well-informed throughout your trip.
12 Liability Cap
In case of unforeseen incidents, Flyova’s liability is limited to no more than twice the booking amount.
13 Partial Cancellations
Flyova allows for partial ticket cancellations with specific operators, depending on their policy. Details are provided during the booking process.
14 Refund and Cancellation Policy
Refunds for cancellations will be processed in accordance with the operator’s specific policy. Please note that convenience fees, Flyova Assurance fees and discounts applied during booking will not be refunded.
15 Amendments to Terms
Flyova reserves the right to modify or amend these terms without prior notice. Users are encouraged to review our terms regularly for updates.
16 Jurisdiction
All legal matters related to Flyova services will be subject to the jurisdiction of courts in Coimbatore, Tamil Nadu.
17 Passenger Assistance
Flyova prioritises customer service and safety. For any assistance during your journey, we provide 24/7 support, ensuring passengers have real-time help at every step of the way.
18 Booking Transparency
Your ticket status, fare breakdown, and operator information are all transparently displayed during the booking process, ensuring a smooth and informed journey.
19 Safety Assurance
Flyova monitors bus operators to ensure that they adhere to safety protocols and deliver the highest standards of travel experience.
These terms are designed to ensure a reliable, smooth, and safe bus ticket booking experience for all Flyova customers.